All Mayne Mail posts (with the exception of the Bradford) ship in 2 separate boxes; the Mailbox support Arm, and the Decorative Post. It is common for the boxes to be separated in transit and you will often receive the 2nd package within 1-2 business days of delivery of the 1st.
If you do not receive both boxes after a few days please call our Customer Service Department at (toll-free) 1-866-363-8834, and we would be happy to assist you.
Please note that if you purchased a Mailbox or an address plaque with your mail post, these parts will be shipping from a separate Manufacturer. If you have any inquiries regarding receipt of these items, we recommend contacting the company you made your purchase through.